What you’re about to read will show you one of the most basic, drop dead simple ways to get more reviews for your business…
This could work if you want to get reviews on Google or even if you want reviews on Facebook, it dosen’t matter. The strategy to actually get customers to leave you a review is the same…
I don’t need to tell you how important reviews are for enticing your customers to give you a call…
You already know that…
And you probably already know that customer reviews really gives you a boost in the map rankings and Google Seo, right??
But perhaps what you don’t know is that with the right strategy in place, it’s really simple to get 5 reviews in a week…
Or 20 reviews in a month…
And if you dare to dream…
100 reviews in only 6 months…
Ok, let’s not get ahead of ourselves…
Let’s start with getting you 5 reviews this week…
Introducing…
The Most Fool Proof, Drop Dead Easy, Guide to How I Get More Reviews Each And Every Week…
So let me just start by saying I own 3 local businesses…
I’ve had a lot of experience struggling to get customer reviews…
It seems to be a trend that if you do a great job for your customer, and they tell you how much they love your work, that you’d expect them to jump onto Google and Facebook to tell the whole world about this great person and company that they discovered…
Wrong…
It rarely ever happens…
As I’m sure you’ve discovered for yourself…
The thing is…
They don’t know how much that review would help you and to be honest, it’s not on the top of their list to help you…
They aren’t sitting around wondering how your business is going and what they could do to help…
So if you want that precious review from your happy customer, here’s what you need to do…
You Have to Ask Them For A Review!!
It’s as simple as that…
Every time you do a job, or you send out a product or whatever it is that you do, you need to ask your customer to review your business…
99 out of 100 won’t do it unless you ask them…
Get it??
Every customer you do work for…
Ask them to review your business…
So if you aren’t already asking, start today…
This will have the biggest impact on the number of reviews you get…
Now I know that at this point, there’s usually 2 groups of business owners…
- You’re asking for reviews but people don’t leave them…
Or
- You feel uncomfortable asking for reviews…
I can only help one of you at a time so let’s start with…
You’re Asking but Happy Customers Still Won’t Leave You a Review…
Ok, ok, so there’s 3 things you need to consider with this…
Make sure you ask for the review within 24 hours of doing the job…
You want the experience to be fresh in their minds…
They love your work today but a week from now, they don’t care as much…
So make sure you ask them right away…
What if they still don’t review your business?
Well, what can I tell you??
Your customers get busy and they forget…
The easy fix is to send them a reminder…
Wait 2 days and if they haven’t left you a review then send a friendly reminder…
And if they still don’t leave you a review??
I’d send another reminder about 3 days after that…
And if they still don’t leave you a review??
I’d forget about it…
I’ve had companies send me a reminder every week for a month and now I hate these guys…
So damn pushy…
Do you know what’s better than getting a review?
Getting a repeat buyer…
So don’t push too hard…
1 review request and 2 reminders is plenty…
What you have to remember is that some people will never leave you a review…
Except it and keep them as a paying customer instead…
And sometimes you need to realise that your business isn’t all that great to be reviewing anyway…
You did a good job and the customer is happy but your service wasn’t that spectacular that they would want to leave you a review…
So if you want to know How to Get More Reviews… Deliver a Service Worth Talking About!!
It can be as simple as that…
If you unblocked their toilet, then great but, ehh…
Do you deserve a review?
Maybe you do but can your customer be bothered??
But if you were on time…
And you called to confirm the day…
Then when you arrived you were dressed clean and tidy…
You took off your boots to walk on the carpet…
You cleared the blockage and cleaned up all your mess…
Ohh and while you were there, you noticed that the bathroom tap was dripping so you offered to give them your special “Money Saver Plumbing Audit”…
This is where you inspect the 5 main areas where a home is losing money on faulty plumbing fixtures…
It only takes 15 minutes but fixing one dripping tap could save them $150 over the year…
Then you do your audit and discover that their cooktop is electric and 15 years old…
You have a much better gas unit that would save them $300 per year on their bills…
After you change the washer for them and fix their dripping tap, you give them a quote for their new “money saver” cook top and let them know that they don’t need to replace it right now…
But once they’re ready, you can help them save money…
You go on your way but not before you give them your direct “Emergency” phone number only for your VIP customers…
And tell them that you can help them if they have any plumbing emergencies…
You’ve just given them an experience like no other company out there…
And 1 day later you follow up to make sure the toilet and tap are working properly and ask them to call you personally if they have any trouble with either one…
Now ask for a review…
See what happens…
And not only that…
Raise your prices while you’re at it…
Turn off all of your advertising because the repeat work and referrals will be too much for you to handle…
But more importantly..
The Number of Reviews You Get Will Jump Through The Roof…
The big take away here is that if you want to get more reviews then you need to deliver a service worth reviewing…
It’s as simple as that…
If this is too much work for you then you need to consider if being a business owner is for you…
Pocketing all of the profits and having the freedom of being the boss comes at a cost…
Taking care of your customers and I mean, really taking care of your customers is the cost you have to pay…
Otherwise, maybe you’re in the wrong business…
Just something to think about…
Moving on…
This One Thing Could be the Reason Your Customers Aren’t Leaving You Reviews…
I had this one customer who wanted to leave me a review but they had one big problem…
They couldn’t work out how to leave me a review…
I sent them to Google My Business but they didn’t have a Google account…
If your customers don’t have gmail, or a youtube account then they can’t login and leave you a review…
No problem, I’ll just send them over to Facebook to leave me a review…
2 days later…
No review…
I reached out to my customer and asked them if they had left a review on Facebook…
Apparently, they couldn’t work out where they needed to go on my page to leave a review…
So here’s what I did…
I wrote a little step by step guide that I sent to them so they knew exactly how to leave the review…
It was literally, click on this button here and I dropped in a screen shot of the button…
It was so simple that any confused customer could follow and leave me that precious review…
You know what happened?
I sent them the guide and they never went and left me that review…
They had already moved on…
They lost interest…
That is why I always send out this step by step guide to show them exactly how to leave me a review the moment I ask for the review…
Take them by the hand and show them while they’re hot and ready to review…
If it’s too hard for your customer, they won’t bother coming back and doing it again…
You get one shot at it…
So make it as easy for them as you can and you’ll be rewarded with more reviews for your business…
So there you have it…
The Triple Attack Method to Get More Online Reviews For Your Business…
For you there who has the B@lls to ask for reviews, Go Forth and Prosper…
You have everything you need as long as you take action…
That’s the only thing I can’t give you…
So go on, get outa here and get to work…
Now for you “Big Fraidy Cats”…
Let’s look at the most non-scary way to get more customer reviews…
How do I put this…
You need to step up and be brave…
You’re scared of being rejected or it’s embarrassing to ask for reviews, I get it…
But if you can’t work up the courage to ask a happy customer to leave you a review then maybe you’re not cut out for to be a business owner…
But you’re here right now trying to get better so I know you really want this…
Just rip that damn bandaid off and do it…
Now with that said…
You do have some options to make this a little easier on yourself…
Firstly…
Only ask for a review from customers who are really happy…
Then, have a set message that you can copy and paste and then text it to your customer…
You don’t have to ask them in person or over the phone…
Just send them a text…
When they say yes, you can also text them the link to go straight to the page where you want them to review you…
And if this is still too hard for you…
Get someone else to send them a text…
You don’t even have to do it yourself…
Ask you partner or your brother or your mum…
I don’t care…
Tell them exactly what to text and then get that text to your customers…
Here’s what’s going to happen when you do…
Most people will ignore it…
Yep, even the happy customers…
Then you’ll have a group of customers that’ll reply back with, “Of course I will, send the link over”…
Once you get that response and your reviews start to grow, you won’t care about sending out the review request…
Who cares if they don’t respond?
There’s always a buch who will and they’re the ones we care about…
You just have to do it…
One More Thing Before we finish up all this talk about How to Get Reviews…
I have a simple 3 step process that I use when I ask for a review…
I can show you how I ask for the review, how I follow up if they don’t leave a review and how I take them step by step through the process to make it super simple for them…
Just enter send me an email to jason@thelocalbusinesslifestyle.com and I’ll send it right over to you…
That’s it from me…
Peace,
Jason…
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